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I am having trouble with eServices multi-factor authentication. What do I do?

Category: Knowledgebase

PCR and region IT staff do not have visibility into the new eServices multi-factor authentication system.  If you are unable to log in, contact the NHQ Help Desk directly at https://capnhq.crmdesk.com...

I do not have a [ST]wgcap.org email address. How do I get one?

Category: Knowledgebase

The Pacific Region system automatically creates your email account when your membership shows up in eServices. However, in the event that your information in eServices only shows a CAP email address ...

Who is eligible for a CAWG email account?

Category: Knowledgebase

Only active members in good standing who are assigned to a CAWG unit are eligible for a CAWG email account. If a member lets their membership expire, moves to Patron status, has their membership suspe...

How do I reset my email password?

Category: Knowledgebase

Go to https://tools.cawgcap.org/passwordreset and follow the instructions.

What are the requirements for Microsoft 365 multi-factor authentication?

Category: Knowledgebase

IT strongly recommends having more than one multi-factor authentication method in place to ensure that you are not locked out of your account if your phone number changes.  At least one of these metho...